The Martians
CUSTOMER SERVICE

For any inquiries or concerns about your order, please contact us at hello@the-martians.co, and include your order number for efficient assistance. Kindly note that we are a small team, and response time may take several business days. Avoid sending multiple emails, as we prioritize based on order date. During busy periods, such as holidays or major launches, response times may be longer. Once an order is confirmed, we cannot modify, combine, or adjust details. Ensure accurate shipping information, item selection, and code application before confirming, as we do not apply codes retroactively.

ORDERS

How can I get assistance with my order? 

For any questions or concerns about your order, reach out to us at hello@the-martians.co, and be sure to include your order number. Please understand that, as a small team, it may take several business days to receive a response. Avoid sending multiple emails to allow us to prioritize efficiently.

What’s the response time during busy periods? 

During holidays or major launches, response times may be longer. Your patience is appreciated.

Can I make changes to my order after confirmation? 

Unfortunately, once an order is confirmed, we cannot edit, combine, or adjust details. Please double-check your shipping information, selected items, and applied codes before confirming your order.

Are items in my cart reserved? 

No, items in your cart are not reserved. They are sold to the first person to complete the checkout process.

Can I include a personalized note for a gift order? 

Currently, it’s not possible to add a personalized note at checkout for gift orders.

Can you honor a recent purchase for a sales promotion? 

No, we cannot honor price adjustments on orders made outside of the promotional period. Ensure you apply coupon codes before checking out; retroactive application is not possible.

PARTNERSHIP
AND WHOLESALE

We are open to various partnership models that align with our mission of providing engaging and educational content for children. Potential partnership areas include:

• Content Creation: Collaborate on the development of educational content, games, or activities.
• Marketing Collaborations: Joint marketing initiatives, co-branded campaigns, and cross-promotions.
• Educational Programs: Explore opportunities for integrating The Martians into educational programs or curriculum.
• Licensing: Discuss licensing arrangements for extending The Martians brand into other products or services.

For collaboration inquiries, email us at hello@the-martians.co. We’ll reach out if we see potential for collaboration.

If you are interested in wholesale purchases of The Martians products for retail or distribution, we offer competitive pricing and favorable terms. Wholesale opportunities are available for:

• Retailers: Physical and online stores looking to carry The Martians products.
• Distributors: Companies interested in distributing The Martians products to various channels.

If you’re interested in wholesale, fill out our Wholesale Application or send an email to hello@the-martians.co. We’ll get in touch after reviewing your information.

We look forward to exploring ways we can work together to bring educational and entertaining content to children around the world and beyond 🙂

SOCIAL MEDIA

We absolutely love seeing photos of your little ones exploring the distant galaxies at our The Martians social media platforms and when you tag our account. Join ‘The Martians’ community on Instagram, Pinterest, or YouTube for positive connections, learning, and sneak peeks. Follow our Social Media Policy: By using #themartians or tagging us, will be taken as grant permission to share your photos on our platforms and in marketing materials.

How can I connect with The Martians community on social media? 

Join ‘The Martians’ community on Instagram, Pinterest, or YouTube for positive connections, learning, and sneak peeks. Please review our Social Media Policy, granting permission to share photos when using #themartians or tagging us.